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Shipping policy
By placing an order through https://my-couple-goal.com/, you agree to the terms below. These are provided to ensure both parties acknowledge and agree to this arrangement, to protect each other and to set expectations on our service.
Subject to the availability of our stocks, we strive to maintain accurate inventory, but from time to time, there may be an inventory discrepancy and we may not be able to ship all the items at the time of your purchase. In this case, we will contact you to see if you prefer to wait for the out-of-stock item to be restocked or if you prefer a voucher.
Shipping fees are calculated at checkout based on the weight, dimensions, and most importantly, the destination of the items in your order. Payment for shipping fees will be collected upon purchase. This price will be the final price for your shipping fees.
Return conditions are available on the Return and Refund Policy page, which you can find the link to at the bottom of the page.
In general, orders shipped internationally may be in transit for 2 weeks. However, this time frame may exceptionally be longer (up to 20 days). This varies greatly depending on the type of delivery selected, and the supplier related to the items in the order you have made.
4.1 Shipping time
Orders are usually processed within 2 business days after payment for the order is made. We leave a 24-hour period for the shipping address to be modified.
Our teams contact the storage locations of the items from Monday to Friday during normal business hours, except for national holidays, during which shipping will not be activated at the storage locations.
When you place an order with https://my-couple-goal.com/, the maximum shipping time is 5 business days. Orders are often sent before 5 business days. However, delivery can take up to 2-3 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Shipping refers to the action of dispatching items from an order, while delivery refers to the transportation of items and ensuring they reach a destination address.
This is why exceptionally, the delivery time can go up to 3 weeks (2 business days for order processing, 5 business days for shipping, and 2 weeks for delivery).
This is an exceptional delivery time frame, but https://my-couple-goal.com/ wants to inform you to avoid any inconvenience. However, once this delivery time frame is exceeded, which is 3 weeks, we want to keep you satisfied.
For this reason, we will offer you solutions such as resending your order at our expense or creating a gift voucher whose value will be higher than the amount of your initial order. This almost never happens, but https://my-couple-goal.com/ is becoming a victim of its own success and we prefer to anticipate these kinds of situations and let you know what the customer service policy is in this matter.
Therefore, if you received your order confirmation email 3 weeks ago or more, please either reply to your order confirmation email or send us an email at contact@my-couple-goal.com.
And to ensure that your email is processed as quickly as possible, we recommend that you include the following information in your email:
If you send us an email at contact@my-couple-goal.com, we also recommend that you use “Delivery Timeframe - Your Order Number” as the email subject.
Example: “Delivery Timeframe - 125698”
My Couple Goal customer service members will respond to you within 24 business hours by email to address your situation.
4.2 Change of Delivery Address
For requests to change the delivery address, we are able to modify the address at any time before the order is shipped.
43 Out of Stock Items
If an item is out of stock, we will contact you to inquire if you prefer to wait for the item to be restocked or if you would like a voucher. This voucher will have a value greater than the amount of your initial order.
4.4 Exceeding the Delivery Timeframe
If the delivery timeframe exceeds the expected timeframe, please contact us at the email address contact@my-couple-goal.com so we can process your request.
Upon shipment, you will receive a tracking link from which you can track the progress of your shipment based on the latest updates available from the transport service provider.
If you notice that a package is damaged in transit, please reject the delivery if possible and contact our customer service team. If the package was delivered without you being present, please contact the members of My Couple Goal dedicated to customer service at the email address contact@my-couple-goal.com.
7.1 Sales Tax
Sales tax has already been applied to the price of goods as shown on https://my-couple-goal.com/ when you placed your order.
7.2 Import Duties and Taxes
Import duties and taxes may be payable on international shipments upon arrival in the destination country. This varies by country, and my-couple-goal.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to https://my-couple-goal.com/ at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return fees. The cost of the initial shipment will not be refunded.
If you change your mind before receiving your order on https://my-couple-goal.com/, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.
Packages are insured against damage and loss up to the value declared by the carrier. Loss is deemed to have occurred if confirmed by the postal service. A delivery confirmed by the postal services will be considered valid. https://my-couple-goal.com/ has experienced too many cases of unfortunately dishonest customers claiming not to have received their packages, so we base our decisions solely on the confirmation by the postal service. However, https://my-couple-goal.com/ will do its best to satisfy you by sending the items from your order back to you at our expense or by offering you a voucher whose value will be greater than the amount of your initial order.
9.1 Process for Damaged Packages in Transit
We will process a refund or replacement by applying the Return and Refund Policy, which you can find the link to at the bottom of the page.
9.2 Process for Lost Packages in Transit
In the event that the postal service confirms a loss in transit, https://my-couple-goal.com/ will do its best to satisfy you by sending the items from your order back to you at our expense or by offering you a voucher whose value will be greater than the amount of your initial order.
For any inquiries about customer service, please send an email to contact@my-couple-goal.com.